Privacy Policy

This Privacy Policy explains how Cleverbiz AI collects, uses, stores, shares, and protects personal data when you use the Cleverbiz AI website, including any pages, forms, content, and related online services (the “Website”). By using the Website, you acknowledge the practices described below.

1. What Data We Collect

We may collect personal data you provide directly, such as:

• Identity and contact details: name, email address, phone number, job title

• Business details: company name, venue name, industry, website, location

• Enquiry details: messages you submit through forms, bookings, or support requests

• Newsletter details: email address and preferences if you subscribe

• Files and attachments: any documents you voluntarily upload or send

We may also collect data automatically when you use the Website, such as:

• Device data: device type, operating system, browser type

• Usage data: pages visited, time spent, clicks, referral source, interactions

• Approximate location: based on IP address (not precise GPS)

• Cookies and similar technologies: to improve performance and user experience

2. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and communicate with you

• To provide demos, proposals, and onboarding information when requested

• To improve the Website including performance, security, and usability

• To send newsletters or updates if you subscribed or requested them

• To prevent fraud and protect the Website from misuse or attacks

• To comply with legal obligations in the UAE when required

3. Legal Basis for Processing

We process personal data when:

• you consent, for example subscribing to a newsletter

• it is necessary to respond to your request or provide information you asked for

• it is needed for legitimate business interests, such as improving security and operations

• we must comply with legal obligations where applicable

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• keep the Website functioning properly

• understand how people use the Website

• improve speed, performance, and design

• support analytics and marketing measurement

You can control cookies through your browser settings. If you disable cookies, some site functions may not work as intended.

5. Sharing Your Data

We do not sell your personal data.

We may share personal data only when necessary, including with:

• Service providers who help operate the Website (hosting, email, analytics, forms, scheduling tools)

• Payment or invoicing providers only if you request services and choose a payment method

• Professional advisors such as legal, accounting, or compliance consultants

• Authorities if required by law, regulation, or legal process

All third parties are expected to handle data responsibly and only for the purposes we specify.

6. International Transfers

Your personal data may be processed outside the UAE depending on where our service providers host their systems. Where transfers occur, we take reasonable steps to ensure appropriate safeguards are used to protect your data.

7. Data Retention

We retain personal data only as long as needed for:

• responding to your enquiries

• operating the Website

• meeting legal or regulatory requirements

• resolving disputes and enforcing agreements

Retention periods vary depending on the type of data and the purpose for collection.

8. Security

We use reasonable technical and organizational measures to protect personal data, including access controls and secure handling practices. However, no online system is 100 percent secure, so you use the Website at your own risk.

9. Your Rights

Depending on applicable law, you may have rights to:

• request access to personal data we hold about you

• request correction of inaccurate data

• request deletion of data in certain cases

• object to or restrict certain processing

• withdraw consent where processing is based on consent

To exercise your rights, contact us using the details in Section 12.

10. Third Party Websites

The Website may contain links to third party websites. We are not responsible for the privacy practices of third party sites. You should review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will change when updates are made. Continued use of the Website after updates means you accept the revised policy.